Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how jackpotcitycasino.digital collects, uses, stores, and protects personal information provided by visitors and registered users. By using this website you agree to the practices described below.

1. Information We Collect

We collect information you provide directly when you register an account, contact support, or complete transactions. This includes your full name, date of birth, email address, postal address, and payment details. We also collect technical data automatically when you visit the site, including your IP address, browser type, device type, pages visited, and session duration. This data is gathered through cookies and server logs.

2. How We Use Your Information

Personal information is used to verify your identity and age as required by licensing conditions, process deposits and withdrawals, provide customer support, detect and prevent fraudulent activity, and comply with legal and regulatory obligations. We may use technical data to improve site performance and analyse traffic patterns. We do not sell your personal data to third parties.

3. Cookies

This website uses cookies to maintain session state, remember preferences, and collect analytics data. Essential cookies are required for the site to function and cannot be disabled. Analytics and performance cookies are optional and can be managed through your browser settings. By continuing to use this site you consent to our use of cookies. For detailed cookie settings, refer to your browser documentation.

4. Data Sharing

We share data with third parties only where necessary to deliver our services. This includes payment processors who handle transactions, identity verification providers who support KYC compliance, and analytics platforms that process anonymized usage data. All third parties are contractually bound to handle data securely and in accordance with applicable privacy law. We do not share personal data with advertising networks or data brokers.

5. Data Retention

Account data is retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations. Transaction records are kept for seven years. If you request account deletion, personal data not required for regulatory purposes will be removed within 30 days of the request.

6. Your Rights

Under applicable Canadian privacy legislation (PIPEDA and provincial equivalents), you have the right to access the personal information we hold about you, request corrections to inaccurate data, withdraw consent for non-essential processing, and request deletion of data not required for regulatory compliance. To exercise any of these rights, contact our support team with a written request and proof of identity.

7. Security

All data transmitted to and from this website is protected by 128-bit SSL encryption. Access to personal data is restricted to authorised staff and contractors with a legitimate need. We maintain internal security policies covering password management, access controls, and incident response procedures. No data transmission over the internet is completely secure, but we apply industry-standard measures to minimise risk.

8. Responsible Gambling and Data

Where you use responsible gambling tools such as deposit limits or self-exclusion, records of these requests are retained to ensure they are enforced correctly. This data is not used for marketing purposes. Self-exclusion records are kept for the duration of the exclusion period and for a minimum of two years after the period ends.

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit through links on this page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy. For significant changes, we will notify registered users by email.

11. Contact

For privacy-related queries, requests to access your data, or complaints about how your information is handled, contact our support team through the live chat or email channels listed on the main site.