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Terms & Conditions

Last Updated: January 2025

These Terms and Conditions govern your use of jackpotcitycasino.digital. By accessing this site or creating an account, you agree to be bound by these terms. Read them in full before registering. If you do not agree, do not use this site.

1. Eligibility

You must be at least 18 years of age to register and use this site. Use of this site is void where prohibited by applicable law. It is your responsibility to ensure that online gambling is permitted in your jurisdiction before registering. By creating an account you confirm that you are of legal age and that gambling is permitted where you reside.

2. Account Registration

You may hold only one account. Duplicate accounts will be closed and balances may be forfeited. You must provide accurate and complete information at registration, including your legal name, date of birth, and current address. You are responsible for maintaining the security of your login credentials. Any activity on your account is your responsibility unless you have reported unauthorised access to our support team in writing.

3. Identity Verification (KYC)

We are required to verify your identity before processing withdrawals. Verification requires submission of a government-issued photo ID, proof of address dated within 90 days, and in some cases proof of payment method ownership. Failure to provide requested documents within the timeframe specified will result in withdrawal requests being suspended. Documents are reviewed within one business day in most cases.

4. Deposits

Deposits are accepted in Canadian dollars via the payment methods listed on the banking page. The minimum deposit is CA$10. Deposits are credited to your account immediately in most cases. We reserve the right to refuse or reverse a deposit if it is flagged by our fraud detection systems. You must only use payment methods registered in your own name.

5. Withdrawals

The minimum withdrawal amount is CA$10. Withdrawals are subject to identity verification and internal review before processing. E-wallet withdrawals are typically processed within 24 to 48 hours after approval. Bank transfers take 3 to 5 business days. The monthly withdrawal cap is CA$4,000. Requests above this limit require prior arrangement with the account team. Withdrawals will be returned to the same method used for the most recent deposit where possible.

6. Bonuses and Promotions

Bonuses are subject to individual terms which are displayed at the time of the offer. The welcome package of up to CA$1,600 across four deposits carries a wagering requirement of 70x on the bonus amount. Bonus funds must be wagered before withdrawal. Slots contribute 100% toward wagering requirements. Table games and live casino games may contribute at a reduced rate or not at all, depending on the specific promotion. Bonus funds expire 30 days after issue if wagering is not completed. We reserve the right to withdraw bonus offers, adjust terms, or cancel bonuses where abuse is suspected.

7. Responsible Gambling

We are committed to providing a responsible gambling environment. The following tools are available to all registered players: deposit limits (daily, weekly, monthly), loss limits, session time reminders, temporary self-exclusion, and permanent self-exclusion. To activate any of these tools, contact support or use the account settings panel. Self-exclusion requests are processed within 24 hours. Once a permanent self-exclusion is applied, it cannot be reversed for a minimum of six months.

If gambling is causing problems, contact one of the following Canadian resources:

8. Prohibited Activities

The following are strictly prohibited and will result in account suspension and potential forfeiture of balances:

9. Game Fairness

All games on this site use a certified random number generator (RNG) audited by eCOGRA. Published RTP figures represent the theoretical return over a statistically significant number of spins and do not guarantee individual session outcomes. Past results do not influence future outcomes on any RNG-based game.

10. Intellectual Property

All content on this site including text, images, graphics, logos, and game assets is owned by the respective rights holders. You may not copy, reproduce, or distribute any content without written permission. Game content is licensed from third-party providers and is subject to their individual terms.

11. Limitation of Liability

We are not liable for losses arising from technical failures, internet connectivity issues, or interruptions to game sessions outside our control. We are not responsible for any loss of winnings caused by software errors in third-party games, although such cases will be investigated and reported to the relevant provider. Our total liability to any player in any calendar year is limited to the total deposits made by that player in the same period.

12. Account Closure

You may close your account at any time by contacting support. Any available balance will be withdrawn subject to the standard verification process. We may close an account at our discretion if we determine that these terms have been violated, if fraudulent activity is suspected, or if continued operation of the account creates regulatory risk. In cases of account closure due to rule violations, bonuses and bonus winnings may be forfeited.

13. Governing Law

These Terms and Conditions are governed by the laws of Malta as the jurisdiction in which our primary operating license is held. Disputes that cannot be resolved through our internal complaints process may be referred to eCOGRA's alternative dispute resolution service.

14. Amendments

We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page with a revised date. Continued use of the site following any update constitutes acceptance of the revised terms. For material changes, registered users will be notified by email.

15. Contact

For questions about these Terms and Conditions, contact our support team via live chat or the email address listed on the main site. For formal complaints, submit a written complaint through the support email channel. We aim to respond to formal complaints within five business days.